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Job Description
Business Support Representative II
Department: 22S5- Customer Support Center
Employment Type: Full Time
Location: Pinnacle Support Center
Compensation: Depends on Experience
Description
GENERAL SUMMARY:
At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.
JOB RESPONSIBILITIES AND DUTIES:
- Sets up new customers in compliance with established policies and procedures.
- Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
- Provides support of questions and situations to customers.
- Assists Business Support Supervisor with related projects as requested.
- Regular and reliable attendance.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Fiserv internet banking software and general banking operations.
- Ability to communicate effectively with management, customers and co-workers.
- Ability to pay close attention to detail and work with a high degree of accuracy.
- Ability to meet deadlines and work independently.
- Ability to assist others within the department.
- Skills in problem solving.
- Ability to make sound decisions using information at hand.
EDUCATION AND EXPERIENCE:
- High school graduate or equivalent.
PHYSICAL REQUIREMENTS:
Seeing: 75-100%
Must be able to read computer screens and reports
Hearing: 75-100%
Must be able to communicate with customers
Standing/Walking: 50-74%
Climbing/Stooping/Kneeling: 25-49%
Lifting/Pulling/Pushing: 25-49%
Fingering/Grasping/Feeling: 75-100%
Must be able to operate a computer
PHYSICAL DIMENSIONS:
Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.