Job Description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you
The VOR Coordinator will report directly to the Fleet Contract Manager and act as the central liaison across all departments, ensuring that the core VOR (Vehicle Off Road) KPI is maintained within the 5% tolerance threshold.
What you will do
To manage and reduce the 3rd party spend with suppliers ensuring that we are taking the most cost-effective approach to repair while also managing the down time of the van.
Manage supplier relationships to promote value for money.
To ensure all VOR is escalated in correct time frames where necessary.
To take ownership of the Daily / weekly & monthly VOR reporting to our customer
Is able to present the VOR data when required and able to give meaningful insights in reasoning for VOR position.
Have a sound knowledge of R2C to enable you to resolve cost queries
causing repair delay in a live environment.Manages relationships with existing customers to develop long term profitable growth from established accounts.
Identifies changes in the market and products, recommending actions to address opportunities or threats.
Identify trends in VOR and can accurately report on these trends and provide potential solutions.
Ensure that all queries and tasks are dealt with efficiently and with professionalism.
Identifying repairs & costs that would be covered under the manufacturer’s warranty.
Analyzing data – Monthly cost savings and sharing with Line Manager and wider business VSV0661-F17 ISSUE: 1 Page 2 of 2
To support the Admin Team with accurate and timely administration (keeping within SLA & KPI’s)
Monitor processes to identify areas of improvement
Picking up any additional areas that require support as and when required within the team.
To continue to identify further Contract cost savings against the Fleet.
To be aware of any manufacturer technical updates
To control the running of weekly tracker and store queries
What will you bring
Essential
Experience in fleet and automotive environments
Knowledge of warranty processes
Knowledge of the transport, automotive, or refrigeration industry
Knowledge of R2C
Strong IT literacy, including Microsoft Office and advanced Excel skills
Strong written and verbal communication skills, with a professional approach to internal and external contacts
Ability to meet deadlines, stay task-oriented, and prioritise effectively
Methodical and systematic approach to work
Excellent front-line customer service and relationship-building skills with internal and external stakeholders
Strong attention to detail
High level of self-motivation
Desirable
Database management knowledge
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.