Application Development and Support Specialist

Job Purpose:

As an Application Support & Education Specialist, you'll play a vital role in empowering high-performance teams across the LAC region. You'll do this by delivering user-centric support, training, and knowledge-sharing initiatives that drive the adoption of our enterprise applications (including CIS and AI platforms like LARA, SARA, and NexChat). You will serve as a crucial link between IT and business users, ensuring everyone effective use of digital tools.

Responsibilities:

• Provide first- and second-level support for CIS and other IT-developed applications in the LAC region

• Troubleshoot and resolve functional and technical issues, escalating when necessary.

• Collaborate with global support teams to ensure efficient and effective handover and resolution.

• Document and maintain knowledge base articles and user guides for CIS and other IT-developed applications in the LAC region

• Assist in the development and delivery of training sessions (virtual and in-person) for enterprise applications and AI tools.

• Support the execution of the LAC AI Journey by facilitating onboarding and learning experiences.

• Contribute to the creation of training materials using content from the DART team and other global resources.

• Promote the use of AI platforms (LARA, SARA, NexChat) and help users integrate them into their daily workflows.

• Act as a liaison between business users and IT to gather feedback and identify training needs

• Participate in cross-functional meetings to align support and education efforts with business priorities.

• Share knowledge with peers, trainers, and subject matter experts to build internal capability.

Knowledge, Skills and Experience:

• 5 to 8 Years of relevant work experience

• Bachelor’s degree in IT, Business, or related field required.

• Experience with AI platforms or digital adoption tools.

• Knowledge of change management principles

Working Conditions:

•    Professional Office Environment (Hybrid).
•    Non-standard working hours, as required by the business.

What’s in it for you?

•    Make the most of our global organization: connect with new coworkers within your first 30 days through our onboarding program.
•    Grow your career: Our top priority is to hire internally and help our people grow. As a team member, you’ll have more career opportunities available to you. You can also accelerate your path to success with formal leadership and professional development programs, plus many more on-demand courses.
•    Work with world-class partners: Our current telesales representatives are working with some of the biggest names in technology.
•    Enhance your personal well-being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
•    Diversity, equity, and inclusion: This isn’t just a slogan for us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable opportunities for growth and development.

Don’t meet all the requirements? Apply anyway:
At TD SYNNEX, we’re proud to be recognized as an excellent

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!