Job Description
What you’ll do
The Client Sales Manager will own, grow and transform a portfolio of public sector accounts across the North of England, acting as a strategic field seller and trusted advisor. The role holder will build strong multi-level relationships across customer organisations, understand each customer’s business priorities and future roadmaps, and position VodafoneThree as a partner in digital transformation, network modernisation and critical infrastructure resilience. They will lead commercial conversations that translate technical ICT and telecoms capabilities into meaningful business outcomes, while balancing customer retention, account growth and portfolio expansion.
Working closely with internal specialists, architects and service teams, the role holder will shape account strategies, lead discovery and co-creation sessions, manage pipeline and forecasting, and deliver against revenue, margin and customer satisfaction goals. They will also own renewals, commercial negotiations, bid responses and service escalations, while acting as the voice of the customer within Vodafone and driving proactive improvement in customer experience. Key accountabilities include:
- Develop and execute account strategies aligned to public sector priorities such as efficiency, resilience, digital inclusion and cyber security.
- Deliver sales KPIs across the full portfolio, balancing retention, growth and transformation.
- Build and maintain strong stakeholder relationships from operational contacts through to C-suite decision makers.
- Own pipeline management, forecasting accuracy and conversion of opportunities.
- Lead contract renewals, commercial negotiations and in-life account performance.
- Drive cross-sell and upsell across Vodafone Business products and solutions.
- Orchestrate internal teams to deliver customer-centric proposals, bids and solutions.
- Improve customer satisfaction and NPS through proactive engagement, governance and service leadership.
Who you are
- An experienced field sales professional, ideally with experience of public sector telecommunications sales or complex B2B sales.
- Proven in selling multi-product ICT and telecoms solutions such as mobile, fixed, WAN/LAN, UC, cloud, security and IoT.
- Confident working with public sector customers, with experience across local authorities, NHS, education, blue light or government environments.
- Strong at building and managing senior stakeholder relationships across operational, technical and executive levels.
- Commercially astute, with the ability to shape account strategy, negotiate effectively and drive sustainable revenue growth.
- Skilled at translating technical capability into clear business outcomes and customer value.
- Comfortable working in long, complex sales cycles and able to stay resilient, focused and organised throughout.
- A self-starter with a growth mindset, strong ownership, attention to detail and a disciplined approach to pipeline, forecasting and delivery.