M-Pesa Fraud Manager

Decision Ownership

• Configure and tune fraud controls and systems (rules and thresholds) on the M‑Pesa platform to balance fraud prevention and customer experience.
• Authorize immediate preventive actions (account suspension, transaction blocks, agent suspensions) in response to suspected fraud, in line with applicable policies and procedures.
• Escalate material fraud incidents to senior management, governance forums, or law enforcement as required.
• Determine internal disciplinary actions for fraud-related misconduct in coordination with HR and compliance.
• Approve or recommend remediation initiatives (control/process changes, new tools, customer redress) based on investigation outcomes and risk analysis. Core competencies, knowledge, and experience
• Strategic and Critical Thinking.
• Proven experience in fraud management, transaction monitoring systems, fraud investigations and loss mitigation within banking sector, telecom, mobile money (agents, merchant, interoperability, account takeover, fake registrations), payments, fintech, or financial services.
• Strong analytical and investigative skills, including transaction analysis and fraud pattern detection.
• Fraud risk management and control design knowledge, aligned with AML/CFT and governance standards.
• Decisive leadership with sound judgment under pressure.
• Effective stakeholder collaboration and clear communication across technical and non‑technical teams with outstanding communication skills, written and verbal, but also good listener.
• Exposure to regulatory engagement and reporting on fraud-related matters.
• Demonstrated cross‑functional coordination with compliance, risk, operations, IT, and agent networks.
• Strong organization, presentation, reporting skills and attention to detail, time management, multi-task and capable of working under pressure.
• Motivated, self-confident, interpersonal, good leadership and coach; etc.
•  Excellent analytical, research, development, and problem-solving skills.
• Demonstrate a high level of emotional intelligence.
• Relevant experience in Data Modelling, Reporting and Data analysis