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Job Description
Your responsibilities will include:
1. Segment & Product Strategy
- Own the performance for the specific customer segment and product and adapt as necessary. this requires product management as well as proposition development for new and existing products that is appropriate to this customer segment and product.
- Leverage customer insights, behavioural data, and persona-based analysis to inform product development, portfolio optimisation, and go-to-market initiatives.
- Contribute to the leadership and direction to cross-functional teams via an agile squad (Marketing, CVM, Sales, Digital, Customer Experience, Finance).
- Support accuracy of segment-led operating models that enable integrated decision-making and accountability, as well as make recommendation on ways to optimise
2. Revenue Optimisation (IBRO)
- Support the application of the IBRO framework by preparing data, analysis, and reports that help optimise segment and product profitability.
- Assist in developing pricing, bundling, and value proposition ideas by gathering insights, reviewing performance, and helping implement approved initiatives that improve customer satisfaction and drive revenue.
- Monitor performance indicators and help update models or recommendations to ensure offerings remain competitive and aligned with market trends.
- Participate in cross functional teams accountable for IBRO performance and trends. These span across the verticals of the entire organisation
3. P & L Accountability
- Monitor financial performance rigorously, identify variances, and implement corrective actions to safeguard profitability.
- Understand segment and product performance and draw out drivers of under or over performance
- Assist the EHOD in developing appropriate plans that are correctly reflective of actions being implemented