EVO SAP Changement Management Lead

What you will do

• Lead and manage SAP Change Operations with accountability for large teams of 20+ resources across multiple locations and technology skills.
• Own and continuously improve Change governance, CAB operations, risk and impact assessments, and end-to-end stakeholder engagement.
• Ensure strong adherence to ITIL Change Management practices, including standard, normal, and emergency change handling and CAB discipline.
• Oversee and optimise the use of ITSM tools such as Remedy, ServiceNow, and Jira Service Management, including workflows, approvals, reporting, and audit evidence.
• Manage internal and client-driven audits, ensuring operational compliance and readiness at all times.
• Drive service improvement initiatives focused on increasing efficiency, reducing manual effort, and enabling automation or process improvements.
• Provide leadership during high-pressure situations, enabling effective decision-making and conflict resolution.
• Influence and engage senior stakeholders to ensure alignment with governance and delivery objectives.
• Contribute to the preparation of Statements of Work and Master Service Agreements for new services, where required, and support delivery within agreed project margin thresholds.