Consumer Operations Support Specialist - Telesales & Retentions

We Are Looking For You, If You Have

Essential

• Experience working within a telesales, retention or assisted sales environment,ideally within an outsourced or shared services model.
• A strong understanding of sales, retention and customer experience drivers.
• Commercial mindset with the ability to analyse performance data and identify actionable insights.
• Experience working with third party partners or external suppliers.
• Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
• A proactive, results driven approach with strong problem solving skills.

Desirable

• Experience supporting performance governance or operational reviews.
• Exposure to cost-to-acquire / cost to retain measures.
• Experience working in a regulated or highly customer focused environment.
• Interest in digital sales, transformation or new channel optimisation.