Job Description
Essence of Role – Key Accountabilities:
Has strong technical expertise in a broad area covering multiple technologies.
Applies expected product behaviour across industry practices. Knows how the technology is expected to work in the industry.
Peer review Pre Sales technical solutions ensuring that the solution design provides for a straight-forward deployment and meets the Enterprise Operational standards.
Responsible for ensuring that all designs include an appropriate Enterprise network or solution management component to support monitoring, reporting and capacity planning.
Responsible for defining and gaining sign off for low level technical design/ Implementation guides for contracted solution with the customer. (internal)
Build and stage network solutions for customer HQ, Distribution centres and branches in accordance to low level design documents.
Support upgrading, implementation, deployment and go-live of agreed networks/Services to deliver agreed solution both inside and outside business hours as required.
Adhere to Change Management Processes to ensure implementations are controlled and managed with minimal impact to both Vodafone and Customers networks and services.
Provides systems/product training to internal stakeholders and customers.
Responsible for providing in-depth troubleshooting expertise in all accountable Networks and Services.
Collaborates with vendors on complex product hardware and software issues, driving resolution of defects.
Work with cross-functional teams to resolve major customer issues as and when required.
Proactive problem identification and resolution.
Participate in on-call rota and provide expert assistance to on-call support specialists.
Provide inputs to Network Problem Resolution and Root-Cause Analysis statements.
Receives minimal supervision, no instruction on routine work, and general instructions on new assignments.