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Job Description
We are seeking a detail-oriented and customer-focused Collections & Accounting Associate to join a growing operations-driven organization supporting the industrial manufacturing sector. This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment.
Responsibilities:
• Make 40–60 outbound calls daily regarding outstanding invoices and payment status
• Assist customers with payments, invoice copies, ACH/wire information, and account resolution
• Document collections activity and maintain accurate customer records
• Resolve customer concerns related to service, shipping, warranty, and billing issues
• Support credit requests, RMAs, and customer account servicing
• Cross-train within accounting functions including invoicing, AP processing, and payment processing
• Assist customers with payments, invoice copies, ACH/wire information, and account resolution
• Document collections activity and maintain accurate customer records
• Resolve customer concerns related to service, shipping, warranty, and billing issues
• Support credit requests, RMAs, and customer account servicing
• Cross-train within accounting functions including invoicing, AP processing, and payment processing
Qualifications:
• Previous collections, AR, customer service, or accounting support experience
• Strong communication and relationship-building skills
• Comfortable making high-volume outbound calls
• Ability to handle customer objections professionally and confidently
• Detail-oriented with strong organizational skills
• Team player with a positive and professional attitude
• Strong communication and relationship-building skills
• Comfortable making high-volume outbound calls
• Ability to handle customer objections professionally and confidently
• Detail-oriented with strong organizational skills
• Team player with a positive and professional attitude
$20 - $22 an hour
#GHJSS #LI-LM1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.