Job Description
Job Summary
As a key leader within the Learning and Development team, this role is responsible for driving high-impact learning initiatives that deliver measurable business results - on time and within budget. You will lead the full lifecycle of learning solutions, from identifying business needs and diagnosing performance gaps to designing and implementing effective training interventions.
In close partnership with business leaders, HR, and cross-functional teams, you will ensure learning strategies are aligned with organizational priorities and support workforce performance at scale. This role also leads and develops a team of learning professionals, providing coaching, performance management, and day-to-day guidance to drive engagement and results.
Success in this role requires a strong balance of strategic thinking and operational execution. You will prioritize initiatives, allocate resources effectively, and continuously improve processes to enhance team productivity and ensure the business gets the most value from learning investments.
Job Responsibilities
Works across matrix organization to manage the delivery of multiple, large-scale learning and development programs.
Manages and implements both internally delivered and vendor managed programs.
Oversees the learning portfolio of deliverables and priorities for assigned business area (e.g. Development or Delivery portfolios; Support Office or Field portfolios)
Collaborates across HR and throughout the business on the development of yearly delivery plan, including budgetary needs and metrics, for assigned projects and programs.
Facilitates program related logistics and communications.
Serves as a subject matter expert of assigned learning curricula; acts as program delivery expert, manages and resolves escalated issues related to program design and delivery.
Proactively works with senior management to assess needs and identify project/program issues. Delivers innovative solutions involving substantial latitude (judgment/decision making skills) in course of action.
Communicates learning portfolio and project status to key stakeholders across the business throughout the duration of the program and post implementation to make certain all impacted stakeholders have an understanding of issues, risks, mitigation plans, activities and results.
Develops and implements ongoing support and content maintenance model. Collaborates with business owners and vendor partners to ensure that updates to program design and content are timely.
Acts as master facilitator for assigned programs, enabling field trainers and leaders as teachers to deliver high-quality instruction.
Establishes portfolio budget and ensures budget is adhered to, based upon program requirements.
Provides guidance and coaching to team members and other professionals within the Learning & Development team to support development and expand knowledge base and competency of team members. Provides direction and mentoring on a day-to-day basis.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.