Customer Experience Specialist

Job Description As a Customer Experience Specialist, you’ll be responsible for delivering a first-class customer experience to help make NS I the UK’s most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Experience Specialist is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below. Customer – Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience. People – Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities. Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS I the UK’s most trusted savings provider. Compliance and Regulation - Follow all compliance, legal and regulatory requirements, completing all relevant training.