Bilingual Customer Support Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Customer Support Representative in Canada.

In this role, you will be the first point of contact for customers across Canada, delivering high-quality support in both French and English through phone, email, and chat. You will play a key role in ensuring a smooth and positive customer experience by resolving inquiries efficiently and accurately. Working in a fast-paced, high-volume environment, you will balance multiple requests while maintaining strong attention to detail and professionalism. The position requires close collaboration with internal teams to resolve escalations and ensure consistent service quality. You will also contribute to improving customer satisfaction by following processes, documenting interactions, and meeting performance targets. This is a remote-friendly role offering the opportunity to support diverse users while strengthening your customer service expertise.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Customer Support Representative in Canada.

In this role, you will be the first point of contact for customers across Canada, delivering high-quality support in both French and English through phone, email, and chat. You will play a key role in ensuring a smooth and positive customer experience by resolving inquiries efficiently and accurately. Working in a fast-paced, high-volume environment, you will balance multiple requests while maintaining strong attention to detail and professionalism. The position requires close collaboration with internal teams to resolve escalations and ensure consistent service quality. You will also contribute to improving customer satisfaction by following processes, documenting interactions, and meeting performance targets. This is a remote-friendly role offering the opportunity to support diverse users while strengthening your customer service expertise.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

#LI-CL1