Senior Operations & Change Manager

The Senior Operations & Change Manager role is focused on ensuring programme stability, delivering continuous improvement and change initiatives along with leading the operations team to successfully manage the operational elements of the Gift Card programme. Consistently delivering outstanding customer service.

The job holder will have excellent leadership and change management skills with a focused approach to continuous improvement. In addition, they will have good functional knowledge of Sainsbury’s commercial operations and processes. Implement business change from concept through to delivery & review, working closely with all internal and cross-functional teams to own, deliver and exceed the expected outcomes. 

They will manage multiple change initiatives at any one time, working in an agile way, adapting to problems, challenges, and solutions as and when they arise and ensuring new initiatives bed successfully into BAU through