Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Incident & Problem Manager in India.
This role offers an exciting opportunity to lead critical incident response and problem management initiatives within a fast-paced, technology-driven environment focused on delivering reliable public service solutions. You will play a central role in ensuring operational stability, minimizing service disruptions, and improving overall customer experience through proactive problem resolution and continuous service improvement. Working closely with technical teams, operations, engineering, and business stakeholders, you will coordinate high-priority incident management activities and drive root cause analysis efforts across complex systems and platforms. The position combines operational leadership, stakeholder communication, analytical problem-solving, and process optimization, making it ideal for professionals who thrive under pressure and enjoy leading cross-functional collaboration. You will contribute directly to improving service resilience, accelerating issue resolution, and strengthening operational performance across global support environments. This opportunity is well-suited for individuals passionate about IT service excellence, customer satisfaction, and continuous improvement within modern SaaS and cloud-based ecosystems.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Incident & Problem Manager in India.
This role offers an exciting opportunity to lead critical incident response and problem management initiatives within a fast-paced, technology-driven environment focused on delivering reliable public service solutions. You will play a central role in ensuring operational stability, minimizing service disruptions, and improving overall customer experience through proactive problem resolution and continuous service improvement. Working closely with technical teams, operations, engineering, and business stakeholders, you will coordinate high-priority incident management activities and drive root cause analysis efforts across complex systems and platforms. The position combines operational leadership, stakeholder communication, analytical problem-solving, and process optimization, making it ideal for professionals who thrive under pressure and enjoy leading cross-functional collaboration. You will contribute directly to improving service resilience, accelerating issue resolution, and strengthening operational performance across global support environments. This opportunity is well-suited for individuals passionate about IT service excellence, customer satisfaction, and continuous improvement within modern SaaS and cloud-based ecosystems.