Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Planner, Workforce Management in India.
This role sits at the core of workforce planning and capacity strategy, ensuring that large-scale contact center operations are accurately aligned with client demand and internal supply. You will be responsible for building and maintaining forward-looking capacity plans that support service level achievement while optimizing operational efficiency and cost. The position requires a strong analytical mindset to interpret complex forecasting inputs, model staffing requirements, and guide decision-making across multiple stakeholders. You will collaborate closely with leadership teams to anticipate demand fluctuations, seasonal variations, and long-term growth needs. Acting as a key advisor in planning discussions, you will translate data into actionable workforce strategies. This is a highly visible role where your insights directly impact service performance, customer experience, and business scalability.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Planner, Workforce Management in India.
This role sits at the core of workforce planning and capacity strategy, ensuring that large-scale contact center operations are accurately aligned with client demand and internal supply. You will be responsible for building and maintaining forward-looking capacity plans that support service level achievement while optimizing operational efficiency and cost. The position requires a strong analytical mindset to interpret complex forecasting inputs, model staffing requirements, and guide decision-making across multiple stakeholders. You will collaborate closely with leadership teams to anticipate demand fluctuations, seasonal variations, and long-term growth needs. Acting as a key advisor in planning discussions, you will translate data into actionable workforce strategies. This is a highly visible role where your insights directly impact service performance, customer experience, and business scalability.