Company Description

University Physical Therapy is the premier choice for exceptional sports rehabilitation and physical therapy services. Our commitment to evidence-based quality care and patient outcomes is unparalleled. We foster a culture of innovative and personalized therapeutic planning, education, and intervention. 

We’re looking for a personable, proactive Patient Coordinator to work on-site alongside WelcomeWare to create a smooth, welcoming, and efficient patient journey. While WelcomeWare handles much of the digital intake, you’ll play a key role in guiding patients, solving problems, and providing the human connection that technology can’t replace. Your big smile in our fun and energetic clinic will go a long way!

Job Description

• Be the friendly first point of contact for new and returning patients 
• Answer calls and messages with professionalism, empathy, and positivity 
• Help patients schedule and prepare for their visits 
• Guide patients through onboarding steps and required paperwork 
• Collect and update demographic and insurance information 
• Support eligibility and benefits verification processes as assigned 
• Communicate clearly about appointments, referrals, and next steps 
• Coordinate with clinic teams to ensure a smooth patient experience 
• Document interactions accurately in our systems 
• Protect patient privacy and maintain HIPAA compliance at all times 
• Step in to help solve patient concerns and route urgent needs appropriately 

Qualifications

• Customer service, patient access, call center, or medical front office experience 
• Experience in outpatient or rehabilitation settings is a plus 
• Familiarity with EMR or scheduling systems is helpful 
• Bilingual skills are a bonus 

Additional Information

What Makes You a Great Fit 

• You genuinely enjoy helping people and making them feel heard 
• You communicate clearly and kindly — on the phone and in writing 
• You’re organized and detail-oriented 
• You’re comfortable using scheduling and computer systems 
• You can manage multiple tasks while staying calm and professional 
• You take pride in delivering excellent service every time 

Why You’ll Love This Role 

• You’ll make a daily difference in people’s care experience 
• You’ll be part of a supportive, mission-driven healthcare team 
• Your voice and attitude will directly shape patient satisfaction 
• You can work remotely while staying closely connected to clinic teams