Company Description

Company Description

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). 

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively. 

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT, Strategy, Branding & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.

Job Description

As Operations Manager for the Master Data Management (MDM) platform at METRO, you will ensure the reliable and efficient operation of our central MDM platform. The platform is the backbone for article, customer, and supplier master data across the organization. You will provide operational leadership across 7 cross-functional teams, bridging technical excellence with organizational delivery to keep the platform running at its best.Your responsibilities

• Own the end-to-end operational health of the Master Data Management platform across 7 teams
• Ensure platform stability, reliability, and performance for article, customer, and supplier master data domains
• Define and enforce operational standards, SLAs, and incident management processes across all MDM teams
• Act as the primary escalation point for operational issues and coordinate cross-team incident response
• Drive continuous improvement initiatives to increase platform reliability and reduce operational toil
• Collaborate with Product Managers, architects, and squad leads to align operational needs with the product roadmap
• Manage and optimize on-call processes, runbooks, and operational documentation
• Foster a culture of operational excellence and knowledge sharing across all 7 teams
• Identify risks and dependencies, and proactively mitigate operational bottlenecks
• Represent MDM operations in cross-domain forums and stakeholder discussions

Required key competencies and qualifications

• Proven experience in an operations, platform engineering, or Site Reliability Engineering (SRE) role at a senior level
• Strong understanding of SRE principles: SLOs, SLAs, error budgets, and incident management
• Experience leading or coordinating multiple teams or squads
• Solid understanding of data management concepts, preferably in master data domains (article, customer, or supplier)
• Demonstrated ability to define and implement operational processes (incident management, change management, on-call rotations)
• Strong analytical and problem-solving skills, able to navigate complex operational challenges
• Excellent communication and stakeholder management skills across both technical and non-technical audiences
• Ability to work in a fast-paced, cross-functional environment and drive alignment across teams
• Good fluency in English (written and verbal)

Qualifications

Graduate