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Job Description
Description
Service Supervisor
General Parts - Indianapolis, Indiana
$55,000–$65,000 Base Salary + Benefits
$55,000–$65,000 Base Salary + Benefits
Join a growing leader in the commercial kitchen repair industry and play a key role in keeping restaurants, hospitals, schools, and foodservice operations running efficiently. General Parts is seeking a driven, service-oriented Service Supervisor to lead daily branch support operations and help build a high-performing team in Indianapolis. Learn more about us at www.GeneralParts.com
This is an excellent opportunity for a hands-on leader who enjoys solving problems, supporting technicians, and delivering an exceptional customer experience in a fast-paced operational environment.
About the Role
The Service Supervisor is responsible for overseeing the daily activities of service support personnel while driving operational efficiency, technician productivity, and customer satisfaction. This role works closely with dispatch, warehouse, warranty, and branch leadership teams to ensure service operations run smoothly and effectively.
What You’ll Do
- Lead and support branch service support staff
- Train, mentor, and cross-train technicians and support personnel
- Coordinate technician scheduling and job assignments
- Support customer service operations and assist with technical service needs
- Resolve customer concerns, billing questions, and service-related issues professionally
- Partner with dispatch, warehouse, and warranty teams to ensure timely and accurate service delivery
- Review billing accuracy and assist with credit and collections support as needed
- Promote workplace safety and enforce company safety standards
- Assist the Branch Manager with operational initiatives and branch support activities
What We’re Looking For
- Associate degree or technical school background preferred
- 3–5 years of technical, mechanical, or commercial service industry experience
- 3–5 years of leadership or management experience, or equivalent combination of education and experience
- Strong communication, customer service, and problem-solving abilities
- Highly organized with the ability to prioritize and manage multiple responsibilities
- Self-motivated and capable of working independently
- Safety-focused with strong attention to detail
- Completion of a satisfactory background check and drug screen required.
- Must be at least 18 years of age
Why Join Us?
- Stable, year-round industry with long-term growth opportunities
- Leadership role with visibility and career advancement potential
- Collaborative and supportive team culture
- Competitive compensation and benefits package
- Opportunity to make a direct impact on branch performance and customer success
- Enjoy the benefits of our Town Share program – Share in our company’s success!
If you are ready to lead a team that supports critical foodservice operations and values operational excellence, we encourage you to apply.
General Parts Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to Elevate Your Career? Apply Now!