Clinical Business Operations Representative 2 (H)

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The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) has an exciting opportunity for a full-time Clinical Business Operations Representative 2 (CBOR 2) to work in Miami, FL. The Clinical Business Operations Representative 2 (CBOR 2) supports the department’s daily administrative and operational activities by coordinating patient scheduling, provider support, referral processing, and front- and back-end clinic workflows. The role partners with providers, clinical staff, patient access teams, and patients to promote efficient back end clinic operations, timely access to care, accurate documentation, and high-quality customer service in alignment with departmental and organizational standards.

 DEPARTMENT SPECIFIC JOB FUNCTIONS

• Function as the primary on phones using Nice Systems as a call center. 

• Answer phones and provide patients with the assistance/guidance they seek.

• Scheduling/Rescheduling appointments of new and established patients.

• Managing provider’s bump lists and re-scheduling, with occasional assistance, within 48 hours of receiving the bump list.

• Confirm patient appointments for the next week/next few days.

• Process CRM’s from clinical sites/Uconnect.

• Respond to all In baskets in a timely manner (what is considered timely is defined by the division).

• Responsible for UChart In basket messages: Results notes/ RX Request/ Pt Calls/ Cc Chart and Rx Response assuring all messages are marked for completion on a weekly basis

• Confirm appointments with patients regularly.

• Submission of relevant paperwork on behalf of our doctors.

• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent

• Minimum 2 years of relevant experience

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

•  Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing, and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

#LI-NN1

Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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