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Utilizes Salesforce, a global software solution supporting multiple interconnected hubs, to ensure reliable traceability at both local and global levels. This software tracks the complete lifecycle of gaming equipment from purchase through installation, maintenance, and eventual decommissioning. Key responsibilities include:
Leverages SharePoint as a centralized platform for document management and collaboration. SharePoint supports effective storage, sharing, and management of technical documentation, including compliance reports, certifications, and maintenance logs. Responsibilities include:
Prepares timely and accurate regulatory documentation and notifications to the Malta Gaming Authority (MGA), including studio authorizations, layout changes, number of total gaming equipment, notification of starting new live operations in a new building. This process must be coordinated and approved by the Head of Department to ensure compliance with legal standards.
Job Description
Description
Position at ARRISE
Work with ARRISE!
Our department plays a critical role in ensuring full regulatory compliance across all aspects of Live Casino operations within the iGaming sector. This includes the complete oversight of gaming equipment — from acquisition, installation, and certification to relocation, maintenance, and decommissioning — ensuring that every change or movement is properly tracked and reported.
We manage and approve everything related to the physical environment of the studios: the layout of the operational gaming spaces, storage areas, and any modifications to studio infrastructure. In parallel, we are responsible for notifying and maintaining transparent communication with relevant regulatory authorities, such as the Malta Gaming Authority (MGA), to ensure that every operational step meets both local and global legal requirements.
Through close coordination with internal departments and the global compliance team, our mission is to uphold the integrity of Live Casino operations, support audit readiness, and guarantee that all live environments function within the legal and ethical framework of the iGaming industry.
About the Role
As a Corporate Services & Studio Compliance Specialist, you are responsible for ensuring that internal processes related to corporate support and studio operations run smoothly and in full compliance with both internal policies and external regulations. You will work autonomously, taking full ownership of your scope, from managing documentation to coordinating with internal and external teams. This role demands more than just reliability, it calls for a proactive mindset, unwavering accountability, and a keen eye for detail. Your ability to anticipate needs, solve problems independently, and deliver excellence is key to the success of the team and the business.
MAIN DUTIES & RESPONSIBILITIES
• Proactive and Autonomous Approach:
Demonstrates a proactive, detail-oriented approach, operating independently within the designated scope, with full ownership of studio compliance and departmental operations. While tasks are carried out autonomously, all actions, decisions, and projects must be carefully coordinated with and approved by the Director of Department and the global team. This ensures compliance with iGaming regulations and legal standards, which are critical to the business's operational integrity.
Demonstrates a proactive, detail-oriented approach, operating independently within the designated scope, with full ownership of studio compliance and departmental operations. While tasks are carried out autonomously, all actions, decisions, and projects must be carefully coordinated with and approved by the Director of Department and the global team. This ensures compliance with iGaming regulations and legal standards, which are critical to the business's operational integrity.
• Team Collaboration and Communication:
Actively facilitates effective collaboration and communication within the team, contributing to achieving common objectives and fostering a cohesive, high-performing work culture. Close collaboration with both local and global teams is essential to ensure all activities align with the company's strategic goals and compliance requirements.
Actively facilitates effective collaboration and communication within the team, contributing to achieving common objectives and fostering a cohesive, high-performing work culture. Close collaboration with both local and global teams is essential to ensure all activities align with the company's strategic goals and compliance requirements.
• Studio Operations Compliance:
Works in close collaboration with Project Managers, Studio Production, and Procurement departments to ensure compliance across all studio operations. Every task, from procurement to maintenance, must be pre-approved by the Director of Department and the global team to guarantee all processes meet the necessary regulatory standards.
Works in close collaboration with Project Managers, Studio Production, and Procurement departments to ensure compliance across all studio operations. Every task, from procurement to maintenance, must be pre-approved by the Director of Department and the global team to guarantee all processes meet the necessary regulatory standards.
Bi-monthly verification:
- Perform the bi-monthly verification in accordance with internal processes and procedures, ensuring all relevant records are reviewed, validated, and updated where necessary.
• Salesforce Management:
Utilizes Salesforce, a global software solution supporting multiple interconnected hubs, to ensure reliable traceability at both local and global levels. This software tracks the complete lifecycle of gaming equipment from purchase through installation, maintenance, and eventual decommissioning. Key responsibilities include:
- Ensuring accurate and up-to-date records, facilitating complete control over the security, legitimacy, and traceability of data at any given time.
- Facilitating real-time stock monitoring to enhance inventory control by automatically deducting gaming equipment from related invoices and stock as it's allocated to specific studios.
- Tracking and adding upcoming equipment orders, ensuring seamless workflow and mitigating human errors in the process.
- Generating detailed reports for audit and regulatory purposes when required, ensuring transparency and operational readiness.
• SharePoint Utilization:
Leverages SharePoint as a centralized platform for document management and collaboration. SharePoint supports effective storage, sharing, and management of technical documentation, including compliance reports, certifications, and maintenance logs. Responsibilities include:
- Ensuring all technical documentation and digital archives are stored securely, and easily accessible for both operational and audit purposes.
- Organizing and maintaining the document control process, making sure all changes, updates, and new entries are accurately logged to maintain alignment with compliance requirements.
- Coordinating the internal review process, ensuring that all documents are up to date and approved before being finalized.
• Regulatory Documentation and Notifications:
Prepares timely and accurate regulatory documentation and notifications to the Malta Gaming Authority (MGA), including studio authorizations, layout changes, number of total gaming equipment, notification of starting new live operations in a new building. This process must be coordinated and approved by the Head of Department to ensure compliance with legal standards.
• Corporate Social Responsibility (CSR) Management
Independently manages the planning and execution of CSR (Corporate Social Responsibility) initiatives and events, should the decision be made to pursue such campaigns in the future. This involves identifying potential CSR opportunities, coordinating with internal and external stakeholders, organizing resources, and ensuring that events are impactful and compliant. All actions and decisions related to CSR activities must be coordinated with and approved by the Director of Department and the global team to ensure alignment with operational standards and compliance requirements.
Independently manages the planning and execution of CSR (Corporate Social Responsibility) initiatives and events, should the decision be made to pursue such campaigns in the future. This involves identifying potential CSR opportunities, coordinating with internal and external stakeholders, organizing resources, and ensuring that events are impactful and compliant. All actions and decisions related to CSR activities must be coordinated with and approved by the Director of Department and the global team to ensure alignment with operational standards and compliance requirements.
• Support for Office Renovations and Internal Events:
Provides support for office renovations, company updates, and internal events, with a focus on operational efficiency, cost control, and ensuring compliance with internal standards. Coordination with the global team and Director of Department is essential for all major changes or initiatives.
Provides support for office renovations, company updates, and internal events, with a focus on operational efficiency, cost control, and ensuring compliance with internal standards. Coordination with the global team and Director of Department is essential for all major changes or initiatives.
WORK ETHICS & COMPLIANCE EXPECTATIONS
- Demonstrates strong personal accountability, taking full responsibility for own work and outcomes.
- Maintains the highest level of confidentiality and handles company assets with care and integrity.
- Exhibits initiative by proactively identifying potential challenges and risks before they escalate.
- Communicates transparently and promptly with management about any delays, irregularities, or compliance issues.
- Upholds ethical standards and fosters a culture of trust, respect, and compliance within the team.
- Shows resilience and adaptability in a dynamic regulatory and operational environment.
SKILLS & COMPETENCIES
- Works independently with excellent organizational skills to prioritize and manage multiple tasks effectively.
- Maintains meticulous attention to detail to ensure accuracy in documentation and adherence to regulatory standards.
- Apply critical thinking and problem- solving skills to address challenges autonomously.
- Utilizes digital tools such as Salesforce and SharePoint proficiently to manage records and workflows.
Keeps track of regulatory updates and integrate changes seamlessly into daily operations.
Requirements:
- Background in operational and compliance support.
- Excellent attention to detail.
- 1-3 years (minimum) administrative support.
- Fluency in English with strong written and verbal communication skills.
- Previous experience in the iGaming industry would be a plus.
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