Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Startup Customer Success based in United States.
This role sits at the intersection of people leadership, customer experience, and operational excellence within a fast-scaling SaaS environment.
You will lead a team of Customer Success Managers supporting early-stage startup customers through onboarding, adoption, and long-term success.
The position focuses on building scalable success programs while maintaining a high-touch, empathetic customer experience.
You will partner closely with cross-functional leaders across support, product, and customer operations to align on strategy and execution.
A key part of the role is coaching and developing CSMs to deliver consistent, high-quality outcomes for customers.
You will also contribute to shaping internal processes, tooling, and strategic initiatives that improve how startup customers are supported.
This is a high-impact leadership role for someone who thrives in dynamic environments and enjoys building structure where scale is accelerating.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Startup Customer Success based in United States.
This role sits at the intersection of people leadership, customer experience, and operational excellence within a fast-scaling SaaS environment.
You will lead a team of Customer Success Managers supporting early-stage startup customers through onboarding, adoption, and long-term success.
The position focuses on building scalable success programs while maintaining a high-touch, empathetic customer experience.
You will partner closely with cross-functional leaders across support, product, and customer operations to align on strategy and execution.
A key part of the role is coaching and developing CSMs to deliver consistent, high-quality outcomes for customers.
You will also contribute to shaping internal processes, tooling, and strategic initiatives that improve how startup customers are supported.
This is a high-impact leadership role for someone who thrives in dynamic environments and enjoys building structure where scale is accelerating.