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Job Description
About Turvo
Turvo provides the world’s leading collaboration application designed specifically for the supply chain. Turvo connects people and organizations allowing shippers, logistics providers, and carriers to unite their supply chains, deliver outstanding customer experiences, collaborate in real-time, and accelerate growth. The technology unifies all systems, internal and external, providing one end-to-end solution to execute all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, Fortune 500 logistics service providers, shippers and freight brokers. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India. (www.turvo.com)
About the Role
The Customer Onboarding Associate is an energetic customer facing person who will engage, retain, and drive our customers’ understanding of existing and new product offerings. This person will work with the broader Customer Success organization, as well as other departments within Turvo to assist in the pre and post-sales lifecycle for Turvo’s portfolio of customers. Throughout this process serving as a trusted advisor for each customer leveraging the Turvo platform.
The ideal candidate will be as passionate about our industry and solutions as they are about providing an exceptional experience for every customer. As the Voice of the Customer, you will balance active listening with strategic thinking to ensure mutual success for both Turvo and our clients.
This is a remote position based in the US. The successful candidate will work from home.
About Turvo
Turvo provides the world’s leading collaboration application designed specifically for the supply chain. Turvo connects people and organizations allowing shippers, logistics providers, and carriers to unite their supply chains, deliver outstanding customer experiences, collaborate in real-time, and accelerate growth. The technology unifies all systems, internal and external, providing one end-to-end solution to execute all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, Fortune 500 logistics service providers, shippers and freight brokers. Turvo is based in the San Francisco Bay Area with offices in Dallas, Texas, and Hyderabad, India. (www.turvo.com)
About the Role
The Customer Onboarding Associate is an energetic customer facing person who will engage, retain, and drive our customers’ understanding of existing and new product offerings. This person will work with the broader Customer Success organization, as well as other departments within Turvo to assist in the pre and post-sales lifecycle for Turvo’s portfolio of customers. Throughout this process serving as a trusted advisor for each customer leveraging the Turvo platform.
The ideal candidate will be as passionate about our industry and solutions as they are about providing an exceptional experience for every customer. As the Voice of the Customer, you will balance active listening with strategic thinking to ensure mutual success for both Turvo and our clients.
This is a remote position based in the US. The successful candidate will work from home.
We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.
Compensation range: $65,000 to $95,000 base salary; plus discretionary bonus.
Candidates based in Dallas or Austin, TX are preferred.