Assistant General Manager, Talkeetna Lodge (Talkeetna Alaska)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Assistant General Manager supports the General Manager in leading Talkeetna Alaskan Lodge operations. This role helps to oversee front office and guest registration, housekeeping, food & beverage, retail, staff housing, accounting, cash control, and overall guest experience.You’ll lead and develop leaders and team members, manage labor and operating standards, and ensure a consistently high-quality guest experience that reflects Pursuit’s mission in one of Alaska’s most iconic lodge settings. This role also serves as head of the Safety Committee.

Talkeetna Alaskan Lodge is the lodging outpost of Alaskan adventures. The Assistant General Manager plays a key role in bringing that to life. In this role, success means:

Team member engagement

• Sustaining a stable, engaged lodge team across a full operating year, supported by expanded employee housing
• Ensuring clear onboarding, training, and service standards that reinforce our brand voice and guest expectations, and connect the team to the beauty and uniqueness of Talkeetna and Alaska
• Providing the tools, supplies, and systems teams need to work efficiently and confidently
• Showing up as a visible, present, team‑centered leader who drives consistency through daily execution
• Creating both programmed and organic opportunities for team members to experience Alaska

Guest experience and satisfaction

• Delivering warm, seamless arrivals and departures, with high standards of cleanliness and comfort in guest rooms and public spaces
• Connecting guests to Alaska’s soul through storytelling, community art, and local history
• Helping guests access Alaskan experiences that inspire their next adventure, right from our “back porch”
• Offering dining, viewing, and gathering experiences that feel unhurried, comfortable, and grounded in natural beauty
• Supporting visible room renewal efforts, including refreshed mattresses, linens, pillows, terry, in‑room coffee, and upgraded bath products

Guest success looks like guests describing the lodge as welcoming, uniquely Alaskan, and unforgettable, living up to the “Wild Alaska” hype.

Financial and operational performance

• Delivering consistent, full‑season lodge operations with strong operating discipline
• Managing labor and expenses efficiently, applying the “golden rule” of not being wasteful, rotating product effectively, and caring for the tools we’re given
• Educating and promoting upselling in a way that benefits both the guest and the business
• Acting as a careful steward of the asset, focusing reinvestment on extending the life of infrastructure, improving guest comfort, and keeping the lodge competitive and relevant in the Alaska market

Hospitality excellence & brand

• Delivering calm, friendly, and personal service that feels genuine, not scripted
• Making the lodge feel like a welcoming, timeless, and authentically Alaskan space where guests want to linger by the fireplace or on the deck
• Consistently reflecting our three core ideas: access to Alaska and the wilderness, connection to a vibrant, quintessential Alaskan community, and natural warmth

We know we’re living this definition of success when:

• Guests consistently rate their stay as relaxing, comfortable, and memorable
• In‑room amenity refreshes are visible and positively impact satisfaction
• Employee housing improvements strengthen team stability and wellbeing
• Leaders and teams use our systems, training, and support to run an efficient, strong‑performing business
• Our connection with the Talkeetna community continues to grow through active involvement

Mantra: To deliver an iconic bucket‑list experience for all guests, ensuring they collect Alaskan experiences from our outpost to add to their soul.

Responsibilities

• Lead and support managers and team members to deliver elevated, genuine guest service across all lodge departments
• Assist with setting rates and managing tour blocks in partnership with reservations and inventory control
• Help ensure the safety and security of guests and team members on property; lead as head of the Safety Committee
• Support the lodge in meeting or exceeding standards for guest service, product quality, safety, cleanliness, and maintenance
• Ensure team members complete required guest service and safety training
• Assist with hiring, onboarding, training, and performance management for leaders and team members, including department heads
• Ensure all groups are properly set up and billed (including vouchers, rooming lists, and accurate folios)
• Partner closely with the Food & Beverage team to support restaurant operations, including service standards, staffing, and health and safety compliance
• Help ensure cash is secured, deposits are made regularly, and all accounting paperwork (daily revenue reports, timesheets, invoices, statements) is submitted accurately and on time to Alaska Collection accounting
• Support facilities and maintenance teams in ensuring all buildings are properly and safely maintained to Pursuit standards
• Review guest feedback (including NPS and online reviews), identify themes, and support action plans to improve the guest experience
• Monitor daily occupancy to ensure rooms are cleaned and available by standard check‑in time
• Act as primary backup to the General Manager for all aspects of lodge operations when required
• Coordinate and execute pre‑season opening and post‑season closing plans for Rooms, F&B, Retail, and housing with a focus on safety, efficiency, and anticipation
• Ensure driving records and documentation for all team members operating company vehicles are current and compliant
• Confirm all departments complete and document required role‑specific training
• Perform other duties as assigned, aligned with lodge and Alaska Collection priorities

REQUIRED SKILLS, QUALICATIONS & EXPEREINCE

Operational & technical

• Strong knowledge of front office, housekeeping, and food & beverage operations
• Understanding of maintenance, sanitation, and safety standards in rooms and F&B
• Experience maintaining high guest experience standards through clear expectations, coaching, and follow‑up
• Knowledge of hospitality human resources practices
• Familiarity with hospitality marketing, financial analysis, and Alaska Collection planning processes
• Proficiency with computers, F&B software, databases, and spreadsheets; strong Microsoft Office skills

Leadership & communication

• Strong written and verbal communication skills, including presenting information clearly to decision makers
• Excellent organizational, time‑management, and follow‑up skills; high attention to detail
• Ability to make sound decisions, solve problems, prioritize under pressure, and stay calm in busy periods
• Proven ability to build relationships and work effectively with leaders, team members, partners, and external stakeholders
• Ability to design, communicate, and evaluate policies and procedures related to excellent customer service, and to train and mentor others on those standards
• Demonstrated ability to lead, motivate, and develop teams to achieve Alaska Collection goals and objectives
• Knowledge of the Alaska tourism industry, including key partners and industry influences
• High degree of discretion and respect for confidential information
• Strong leadership, management, and supervisory skills

Physical abilities

• Ability to work long hours, including evenings, weekends, and holidays, as business levels require
• Ability to sit and/or stand and work at a computer for extended periods
• Ability to work and travel in all weather conditions
• Ability to maintain balance and move through crowded or confined spaces regularly
• Ability to push, pull, carry, and lift up to 50 lbs regularly, and heavier items occasionally
• Must hold a valid Drivers License

Minimum qualifications

• 5+ years of hotel front office and/or food & beverage management, catering management/sales, or a combination of management experience and education that provides the required skills and knowledge
• Strong working knowledge of modern front office operations, restaurant, and lounge management methods
• Proven track record of delivering both profit and guest satisfaction in hospitality and/or F&B
• Experience in purchasing, corporate administration, People/HR, or accounting is an asset
• Valid driver’s license and passport
• Ability to legally enter Canada
• Ability to obtain and maintain:
• Alaska Training for Alcohol Professionals (TAP) certification
• First Aid and CPR certification
• State of Alaska Food Worker Card
• Familiarity with Safety Data Sheets (SDS) and Personal Protective Equipment (PPE)

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.