Senior Analyst - US MarOps Enablement Services (MES)
Job Description
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
The Sr. Analyst, MarOps Enablement Services (MES) will be joining ECMX’s US Marketing Operations (MarOps) organization, focused on providing frictionless, flexible, and flawless marketing enablement. This is achieved through streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed. This team’s function will enable faster, more agile launches of complex and high-priority initiatives to unlock end-to-end velocity and quality across both existing and new Marketing Technology (MarTech) platforms to achieve shareholder, customer, and quality outcomes. A successful Sr. Analyst demonstrates strong organizational and analytical skills, effectively collaborates with stakeholders across functions, and exhibits knowledge of campaign execution dependencies while remaining adaptable in a dynamic environment with evolving priorities and business needs.
Support the planning, coordination, and execution of complex USCM and GCS marketing initiatives across marketing platforms.
Manage project milestones, dependencies, risks, and communications to help ensure successful delivery.
Partner with Marketing, Product, Technology, and Operations teams to gather requirements and drive execution.
Analyze processes and identify opportunities to improve operational efficiency, quality, and speed.
Develop reporting, documentation, and insights that support decision-making and initiative tracking.
Support the implementation of new tools, processes, and operational improvements across the marketing ecosystem.
Experience supporting cross-functional projects, operational initiatives, or technology implementations.
Strong project management, organizational, and stakeholder management skills.
Excellent analytical, problem-solving, and communication abilities.
Ability to work effectively in a fast-paced environment with evolving priorities.
Experience with process improvement, reporting, and project execution preferred.
Familiarity with marketing operations, MarTech platforms, or marketing campaign execution is a plus.
Self-starter with strong attention to detail and a proactive, solution-oriented mindset.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.