Technical Service Engineer - 1 year Contract

JOB DESCRIPTION – Technical Service Engineer (1-Year Contract) 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection 
systems, ensuring strict compliance with product specifications. 

On-Site Services and Equipment Commissioning: Conduct on-site surveys, training, demonstrations, and 
commissioning of portable gas detection equipment. This includes sensor calibration, docking station 
installation, and other connected safety implementations. 

Cross-Department Collaboration: Work closely with Sales, Customer Service, and CSRM
departments to align on customer needs, escalate critical issues, and drive their resolution. 

Process Optimization and Implementation: Implement and optimize customer onboarding, training, and 
support processes in line with global standards and regional requirements. 

Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depth 
customer engagement and value-based conversations. 

Company Representation: Represent Industrial Scientific at industry events, trade shows, and customer 
visits to strengthen customer relationships and enhance brand presence. 

EDUCATIONAL EXPERIENCE / WORK EXPERIENCE
Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g., Mechanical, 
Electrical, Mechatronics, Manufacturing) is strongly preferred. 
Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered if 
they have strong relevant experience. A bachelor’s degree in a related technical field is advantageous but 
not mandatory. 

Work Experience: A minimum of 2–3 years of hands-on experience in service, repair, technical support, 
production, or field service roles is required, with preference given to those with experience in an industrial 
or high-tech/hardware/portable device environment. 

Technical Skills: Familiarity with ERP systems, technical documentation, and root cause analysis tools is 
essential. Certifications in Lean, Six Sigma, or related continuous improvement methodologies are a plus. 
Prior experience in customer interaction or on-site service work is also an advantage.

This position will be assigned or seconded to Industrial Scientific Corporation Pte Ltd (“ISC”) and the position will be reporting to Manager for Application Engineering Manager, APAC of ISC during the contractual period.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.