Information Systems Operational Consultant

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The IS Operations Consultant provides strategic consulting and planning services with wide influence and impact. Utilizes expertise in technology, change management, project management, technical quality management, and process improvement. Develops and implements strategic business or technical solutions.

Essential Functions of the Role

• Applies detailed testing to assess current systems, practices, and procedures. Compares them to industry best practices. Develops strategic recommendations to address opportunities. Results in cost-effective technical or business solutions that meet requirements.
• Provides outcome help to administration, business/clinical areas, department directors, and managers to help strategic and operational business or technology conclusions.
• Develops change management plans, and schedules in line with organizational strategic initiatives
• Facilitates strategic planning and design meetings. Helps identify business and technical strategies. Regulates system and solution needs for those strategies.
• Recommends technical and business processes changes that will allow greater efficiencies with significant benefit to the Organization.
• Participates in the development and implementation of standard processes and activities related to change, operational improvement, integrated and end-to-end testing.
• Ensures project quality assurance needs which could include: requirements gathering/assessment, environmental strategy, test plan/script development, and defect tracking.
• Recommends budget items necessary to help changes.

Key Success Factors

• Knowledge of Change Management, Business Workflow, and Process Improvement. Program/Project Management, Vendor Management, and Outsourcing. Business Process Modeling, IT Transformation, and Enterprise Architecture. Business and Technology Value Management, Performance Metrics, and Profitability Assessment. Technical/Systems, Quality Management, and Training.
• Project management and change management skills.
• Critical thinking and data-based skills
• Ability to operate in an environment with minimal supervision
• Interact with various clients from different departments and levels. This includes frequent interaction with System Executive Leadership.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience