Employer Engagement Specialist - Full-Time- Calgary

Position Description & Qualifications

As Serco expands its programs and partnerships in Canada, we intend to hire an experienced and accomplished Employer Engagement Specialist to lead employer engagement efforts and strengthen workforce solutions across Alberta. The position requires high energy and dynamic interaction with government customers, community partners, local job training and support service providers, local and national industry partners, employers, and job seekers.

 

Responsibilities:

As an Employer Engagement Specialist, you will serve as the primary point of contact for employers, ensuring strong engagement and alignment between job seeker pathways and real employment opportunities. You will play a critical role in coordinating employer relationships, managing labour market intelligence, and supporting inclusive workforce solutions across multiple centres.

 

In this role, you will:

• Build and maintain strong employer relationships across the Metro region to ensure seamless access to services.
• Coordinate job opportunities, hiring events, employer-led initiatives, and training partnerships to connect employers with qualified candidates.
• Share labour market information (LMI), hiring trends, and employer insights with frontline staff to inform service delivery and job seeker pathways.
• Assist Navigators and Case Managers with employer-specific placements, barrier resolution, and workplace accommodations to promote inclusive practices.
• Manage employer-related MOUs, service tables, and referral flows to maintain structured collaboration and accountability.
• Ensure standardized employer engagement practices across all centres to prevent duplication and strengthen service integration.

 

 

Qualifications:

To be successful in this role, you will need:

• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, or a related field.
• 5–7 years of experience in employer engagement, workforce development, economic development, or talent acquisition.
• Demonstrated success in building and maintaining employer relationships across multiple sectors and regions.
• Experience coordinating hiring events, job fairs, and employer-led initiatives, including managing MOUs and referral flows.
• Familiarity with inclusive hiring practices, workplace accommodations, and accessibility standards.
• Proven ability to interpret and share labour market information (LMI), hiring trends, and employer insights to inform service delivery.
• Proficiency in data tracking and reporting systems (e.g., Compass or similar CRM platforms).
• Strong ability to analyze labour market data and translate insights into actionable strategies.
• Solid understanding of Alberta labour market conditions, workforce challenges, and economic development priorities.
• Knowledge of employment legislation, accessibility requirements, and diversity/inclusion frameworks.

 

Core Competencies:

• Relationship Building: Ability to establish trust and maintain long-term employer partnerships.
• Communication: Strong verbal and written skills for employer engagement and stakeholder collaboration.
• Problem-Solving: Skilled in addressing systemic barriers and developing tailored solutions.
• Cultural Competence: Ability to embed trauma-informed principles and cultural safety in service delivery.
• Analytical Thinking: Use labour market data to inform strategies and adapt services to employer needs.
• Organizational Skills: Manage multiple events, reporting requirements, and stakeholder relationships effectively.

 

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].