Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of the Chief Administrative Officer (CAO) works to modernize city government and improve the efficiency and effectiveness of City services. The CAO oversees seven City departments and offices, innovating and strengthening their administrative functions and supporting their resident-facing operations to evaluate, plan, and continually improve their service delivery. 

The eight City departments and offices that report to the CAO include: Department of Records, the Office of Administrative Review (OAR), the Office of Innovation and Technology (OIT), the Office of Talent & Employee Success, the Office for People with Disabilities, Procurement Department, PHL Service Design Studio, and Strategic Transformation. 

Job Description

Position Summary 

The Human Resources Professional serves in a key HR generalist role within the Office of the Chief Administrative Officer (CAO), providing day-to-day functional support to employees and leadership across the CAO portfolio. This results-oriented position is responsible for delivering high-quality HR services that strengthen operations, promote consistency, and support employees throughout the employment lifecycle. Assignments are received from, carried out for, and reported to the Human Resources Manager. 

Essential Functions 

• Provides guidance to employees and supervisors on HR policies, procedures, and best practices, ensuring clarity, consistency, and compliance. 

• Supports recruitment and hiring processes, including drafting job postings, coordinating interviews, managing candidate communication, and assisting with onboarding activities. 

• Assists with employee relations by gathering information, documenting concerns, and supporting the HR Manager in resolving workplace issues. 

• Processes personnel actions such as new hires, promotions, separations, and other classification-related transactions in alignment with City policies and timelines. 

• Coordinates training, professional development, and performance management activities for CAO employees. 

• Maintains accurate and confidential employee records, ensuring timely updates in the HRIS and adherence to data integrity standards. 

• Conducts research, prepares reports, and develops materials that support strategic HR initiatives and continuous improvement efforts. 

• Serves as a point of contact for benefit questions, leave administration, and general HR inquiries, escalating complex issues as appropriate. 

• Supports the implementation of CAO-wide HR projects, process improvements, and organizational initiatives that strengthen employee engagement and operational efficiency. 

• Oversee the onboarding process for new hires, rehires, reinstatements, and transfers, ensuring timely completion of all required documentation and tasks. 

• Process Municipal ID Cards, submit relevant transactions and supervisor changes through Oracle, and request access to One Philly Employee Self Service (ESS) and One Time and Leave (OTL) systems. 

• Process separations, transfers, demotions, leave of absence requests, internal promotions, and retirements through Oracle. 

• Ensure that terminal leave documentation is prepared for submission to the Finance department. 

• Manage all aspects of benefits enrollment, including health, dental, vision, life insurance, disability, and other voluntary benefits. Ensure accurate and timely processing of enrollments, life status changes, and separations.

• Administer FMLA leave requests in compliance with federal and state regulations. Ensure all records are accurately maintained and monitor leave usage.

• Assist with accommodations for employees with disabilities, ensuring the company’s compliance with the Americans with Disabilities Act (ADA).

• Coordinate and conduct benefits-related training sessions for employees and managers to ensure they understand how to access and utilize their benefits.

• Ensure compliance with federal, state, and local regulations related to benefits, including FMLA, ADA, COBRA, HIPAA, and others.

• All other duties as assigned.

Required Competencies, Knowledge, Skills, and Abilities 

Knowledge 

• Human resources principles and practices, including recruitment, employee relations, and personnel administration. 

• City policies, administrative board regulations, and HR procedures. 

• HRIS systems, data integrity standards, and recordkeeping requirements. 

• Employment laws and regulations such as FLSA, FMLA, EEO, and ADA. 

• Organizational development concepts, performance management tools, and training methodologies. 

Skills 

• Interpreting and applying HR policies and procedures consistently and accurately. 

• Clear, professional communication in both verbal and written formats. 

• Problem-solving, research, and preparing concise summaries, reports, and recommendations. 

• Building collaborative relationships and providing high-quality customer service. 

• Managing multiple assignments, prioritizing workload, and maintaining strong attention to detail. 

Abilities 

• Exercising sound judgment, discretion, and confidentiality with sensitive information. 

• Analyzing data, identifying trends, and supporting evidence-based decision-making. 

• Navigating HRIS and related technology platforms efficiently. 

• Working independently while contributing effectively to team-based projects. 

• Adapting to changing organizational needs, meeting deadlines, and maintaining composure under pressure. 

Qualifications

Bachelor’s degree program in Human Resources, Personnel Administration, Labor Relations, Industrial Relations, Industrial Psychology, Public Administration, or a closely related field. 

Two to four years of professional HR generalist experience. 

Preferred: Completion of an HR-related certification (i.e. SHRM, HRCI, World at Work). 

We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply. 

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $65,000-$80,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx