Job Description

We are seeking an experienced and organised Assistant Manager to join the Guzman Y Gomez team at our Glenelg East location in Australia. This is a permanent position offering an exciting opportunity to support the management of daily operations whilst delivering exceptional customer service and leading a dedicated team. The successful candidate will play a crucial role in ensuring our restaurant operates efficiently, maintains high standards of food safety and hygiene, and provides an outstanding experience to every customer who walks through our doors.

• Lead, motivate, and manage a team of crew members, providing clear direction, constructive feedback, and support for their professional development
• Oversee daily restaurant operations, including opening and closing procedures, to ensure all tasks are completed to company standards • Maintain strict adherence to food safety, hygiene, and health and safety regulations at all times • Monitor and manage inventory levels, stock rotation, and ordering to minimise waste and control costs • Handle cash reconciliation, financial transactions, and till management with accuracy and integrity • Create and manage staff rosters and schedules, ensuring adequate coverage and compliance with labour regulations
• Deliver exceptional customer service by addressing customer enquiries and resolving complaints professionally and promptly • Train and induct new team members, ensuring they understand company procedures and service standards • Maintain cleanliness and organisation throughout the restaurant, including kitchen and front-of-house areas • Communicate effectively with senior management regarding operational issues, performance metrics, and team concerns • Assist in implementing promotional campaigns and ensuring compliance with company policies and procedures

Qualifications

• Proven experience in a supervisory or assistant manager role within the hospitality, quick service restaurant, or food service industry • Strong leadership and people skills with the ability to motivate and develop team members • Excellent customer service orientation with a commitment to delivering outstanding guest experiences • Proficiency with Point of Sale (POS) systems and restaurant management software • Solid understanding of food safety, hygiene standards, and health and safety compliance • Competence in inventory management, stock control, and cost management
• Strong organisational and time management skills with the ability to multitask in a fast-paced environment • Excellent communication and interpersonal skills, both written and verbal • Problem-solving ability and sound decision-making skills • Proficiency in cash handling and financial reconciliation • Desirable: Food handling certification or equivalent food safety qualification • Desirable: Experience in staff training, induction, and performance appraisal • Desirable: Knowledge of Guzman Y Gomez brand values and menu offerings