Job Description
The Role
The General Manager (GM) will be the operational engine and #2 to the CEO. While creative, we are a logistics company at our core, shipping thousands of rental units across the country annually from our studio and warehouse, and operating two retail locations and an online store. The GM will oversee the daily operations across all locations and business units. This role requires a unique blend of operational excellence, proficiency in modern business systems (e.g. SaaS, ERPs, Shopify, HubSpot, AI Agents, MS Office), flexible but disciplined people management, a "growth mindset" to drive sales, and "high-EQ leadership" to manage a multi-generational workforce as the CEO leads the company through significant technological, operational, and cultural change.
The Role
The General Manager (GM) will be the operational engine and #2 to the CEO. While creative, we are a logistics company at our core, shipping thousands of rental units across the country annually from our studio and warehouse, and operating two retail locations and an online store. The GM will oversee the daily operations across all locations and business units. This role requires a unique blend of operational excellence, proficiency in modern business systems (e.g. SaaS, ERPs, Shopify, HubSpot, AI Agents, MS Office), flexible but disciplined people management, a "growth mindset" to drive sales, and "high-EQ leadership" to manage a multi-generational workforce as the CEO leads the company through significant technological, operational, and cultural change.
To Apply
To apply, submit your resume and a cover letter explaining why you’d be a great fit for this position.
The Costumer is an equal opportunity employer. This job description is not an exhaustive list of duties, and additional responsibilities may be assigned.