Director, Global Account Management, Industrial Controls Sector

En Benchmark, nos mueve nuestro propósito: innovar para crear un mundo más saludable, más seguro y mejor conectado y así crear un futuro más brillante. Cuando te unes a nosotros, pasas a formar parte de un equipo apasionado por generar un impacto significativo en diversos sectores, incluidos el aeroespacial comercial, la defensa, la informática avanzada, las comunicaciones de última generación, los equipos industriales complejos, la medicina y los semiconductores. Priorizamos el crecimiento profesional y fomentamos una cultura que garantiza que alcances tu máximo potencial. En Benchmark, tu trabajo está impulsado por un propósito, lo que te permite generar un impacto positivo en el mundo y hacer que tu carrera sea verdaderamente significativa. Formarás parte de un equipo colaborativo e inclusivo que valora tus ideas y contribuciones. 

Summary:
As a key member of the Commercial Team, the Global Account Management Director will be responsible for customer growth and retention. This includes developing and strengthening the customer’s relationships, defining, and developing the strategic customer account strategy, and driving a unified customer strategy across Benchmark globally for Benchmark’s strategic and growth customers. The Director of Global Account Management will be Benchmark’s point of contact for customer satisfaction, customer health, financial performance, VOC, and customer escalation as required. 

Responsibilities:
• Develop and own customer executive relationships as well as deep multi-level and multi-functional relationships at customer locations.
• The Global Account Management Director understands key customer stakeholders and influencers and develops strategies to ensure effective relationships are in place for the partnership.
• Determine key stakeholders and influencers for customer account sustainment and growth.
• Orchestrates and develops customer account strategy to include strategic and technology roadmaps by working with Business Development, Engineering, Operations, and Supply Chain to ensure business growth and alignment with technology roadmaps, to deliver on overall account objectives and key customer initiatives.
• Be the customer advocate and VOC on a strategic level to the internal organization serving as an escalation point, providing customer perception, strive towards customer satisfaction, problem resolution, and improve overall health of the customer relationship.
• Understanding the customer’s business model and translating customer roadmap to Benchmark strategies
• Coordinate with sector leadership, site leadership globally, and corporate legal on the administration and negotiation process for contracts with customer, include Supply Agreements, Amendments/Addendums, and NDAs.
• Monitor sector/customer P&L targets and ensure customer contract terms are met.
• Participate in site level Customer Quarterly Business Reviews.
• Orchestrate Executive Business Reviews.

Education / Experience: • Requirement of a bachelor’s degree in engineering, sciences or business; MBA is preferred.
The following characteristics and experience will describe the successful candidate:
• Experienced as an Account Manager or Business Development leadership role responsible for +$25M in business development with a track record of driving above industry average revenue and margin growth.
• The ideal candidate possesses +5 years of progressively advancing Business Development, Account Management and/or client centric.
• Possesses excellent organizational, time management, team building, verbal, and written communication skills.
• Strong experience with technology or manufacturing sales with increasing levels of responsibility.
• Experienced defining, setting, and leading the execution of strategic account specific business development plans to achieve quarterly and annual employer financial objectives.
• Documented track record of success and overachievement.
• Experience working with senior leadership within a large business preferred.
• Requirement of a bachelor’s degree in engineering, sciences or business; MBA is preferred.

Skills:
• Solid experience as a Strategic Account Manager or Global Account Manager strongly preferred.
• Ability to work in a highly matrixed environment.
• Should demonstrate solid financial acumen.
• Documented track record of success and overachievement.
• Previous experience as a manager of a team or geographic area.
• Excellent communication and professional demeanor, working alongside business executives, both internally and externally.
Work Environment:
• This position is remote or can be located at any Benchmark US facility.
• Position requires travel domestically and internationally, up to 25% of time. 

Educación:

• Requirement of a bachelor’s degree in engineering, sciences or business; MBA is preferred.

Ubicación geográfica: Jalisco: El Salto 

Ubicación física: Guadalajara, Mexico - Building 1 

Shift: Shift 1 

Horario de trabajo: M-F 0800-1700 

Full Time

Más información sobre Benchmark Mexico:  https://linktr.ee/benchmarkmx