Back to jobsDeliver timely and high-quality payroll operate services that exceed client expectations, maintaining daily communication with EY Canadian payroll team to ensure accuracy and punctuality
Exhibit professionalism through a positive, cooperative attitude, maintaining the confidential and proprietary nature of client relationships and related work products, and responding to queries from clients and internal stakeholders in a timely manner
Cultivate strong relationships within EY and with clients, demonstrating a deep understanding of client businesses
Build on technical competence by keeping up to date on Canadian payroll trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine and routine project-type work as requested by clients
Support the collection of client data as per agreed payroll calendar and other requirements and conduct review of each payroll run for each client assigned
Ensure accurate employee records are maintained in EY’s payroll database e.g.; new hires, salary changes, terminations, etc
Ensure the payroll processes/procedure documentation is relevant, up-to-date and is utilized effectively
Take ownership of client payrolls assigned including additional tasks & projects and has ability to make decisions and while having a strong ability to work under pressure and to strict deadlines
Involvement in year end processing of tax slips and related client filings by applicable due dates
Contribute to the overall success of the team by developing a thorough understanding of EY methodologies and tools to enhance payroll service delivery; keeping team members informed of work status; actively seeking assignments when unassigned; proactively seeking opportunities to provide payroll services; challenging traditional procedures used in the past; and attempting to find new approaches and process improvement opportunities
Manage client escalations and ask/refer to senior team members for help
