Content Operations Analyst | Pune | Hybrid

Content Operations Analyst – Pune | Hybrid Reports to: Manager, Content About this role Cornerstone’s Content Operations team is dedicated to ensuring that Cornerstone Content End Users – learners, partners, internal teams, prospects, and customer admins – have a seamless experience with their content library As a Content Operations Analyst, you will be responsible for ensuring that our Content products are successfully delivered, seamlessly refreshed, and effectively maintained. With a portfolio of 30+ content subscriptions and thousands of customers to support, a successful candidate is someone who thrives on a process-based team, is highly organized, and has very strong communication skills Content Operations Analysts are responsible for delivering consistent output in a timely manner, frequently managing multiple inquiries and deadlines without sacrificing quality. This individual must be capable of working in a collaborative environment with a customer-oriented mindset. The Content Operations Analyst performance is based on specific metrics associated with activities supporting the delivery, maintenance/troubleshooting, and refresh of Cornerstone Content libraries Location: Candidates must be located near the Pune Office in India, with the ability to work in-office at least three times per week In this role, you will Assist in the timely fulfillment of all e-Learning content solutions, ensuring timely and accurate delivery of assets in a fast-paced, high-volume environment. Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and escalating when necessary. Serve as Operations point of contact regarding content issues and system functionality. Constantly evaluate and strengthen quality standards to ensure a high-quality content experience for Cornerstone’s clients. Identify and document potential workflow and process improvements and communicate them to the Team Manager. Support larger Content Services team and assist with ad hoc projects as assigned. Document maintain processes workflows, identifying areas of improvement on an ongoing basis. Maintain deep technical expertise of Cornerstone’s proprietary tools for content uploads and serve as a product/technical representative of the content upload process internally. Recommend controls by identifying problems and writing improved procedures. Ability to work on multiple projects simultaneously. Consideration for privacy and security obligations. You've Got What It Takes If You Have. Bachelor’s degree or equivalent working experience - Engineering, Business, Finance backgrounds preferred 1-2 years of relevant experience with a tech company, preferably SaaS focused Tech-savvy – comfortable in Outlook, Excel, Salesforce, Jira a plus Prior knowledge dealing with technical users is a plus Strong written and verbal communication skills with excellent follow-up to ensure client expectations and deadlines are met Ability to manage multiple projects simultaneously, keep close attention to details communicate progress with team leader Bias towards action and a solution-oriented mindset #LI-Onsite