Client Services Manager – Remote Support Track (Full Training Included) RFBurlington, ON%LABEL_POSITION_TYPE_FULL_TIME%
Job Description
Make Tomorrow Better With Us
At AO Globe Life, we believe a smooth, organized experience sets the tone for everything that follows.
This role ensures clients and advisors feel supported from the very first interaction.
Role Overview
You will manage scheduling, client flow, and virtual operations to keep our systems running smoothly.
This is a remote / work from home position focused on organization, communication, and creating a
positive client experience.
What You Will Do
- Respond promptly and professionally to customer inquiries via phone, email, and text
- Provide accurate information regarding products, services, pricing, and company policies
- Resolve customer concerns and complaints efficiently while maintaining professionalism
- Follow up with customers to ensure satisfaction and issue resolution
- Identify customer needs and recommend suitable products or services
- Promote special offers, upgrades, or additional services when appropriate
- Generate leads and support sales initiatives through customer interactions
- Build positive relationships with customers to encourage repeat business and loyalty
- Meet or exceed sales goals, conversion targets, and customer satisfaction metrics
What You Can Bring
● Strong organization and time management
● Clear communication skills
● Attention to detail
● Professionalism and reliability
● Comfort with remote tools
Applicable to All AO / Globe Life Roles
● Reliable and predictable attendance
● Ability to work full time or part time depending on role requirements
● Professional communication and conduct
● Commitment to helping families Make Tomorrow Better
How We Support You
● Training and mentorship
● Supportive operations team
● Opportunities for advancement
● A collaborative, mission driven environment