Driver Leader - Markham, IL

Primary Position Purpose: The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day. Position Functions: · Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines. · Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.). · Responsible for the satisfaction of a driver while they are over the road. · Make recommendations for performance documentation to include promotions and/or terminations. · Responsible for addressing issues and disputes for drivers. · Promote safe operations. · Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s. · Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service. · Manage company performance objectives with drivers and monitor that performance. · Monitor and manage KPI’s around P L, Safety, Fuel Management, and Utility. · Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable. · Communicate service deviations to Customer Service in a timely manner. · Collaborate cross-functionally to continue to drive the culture and live out our mission and core values. · Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc. · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. · Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.