User Experience Success Agent & VR Support | YupixCustomer Service·Miami

YUPIX is a company redefining the boundaries of immersive reality. Through cutting-edge technology, it creates multisensory experiences that blend the physical and digital worlds within spaces designed to surprise.

From high-end real estate developments to virtual reality medical training environments, YUPIX builds experiences that allow people to live the future, today.

As part of its expansion in Florida, we are supporting YUPIX in the search for a User Experience Success Agent & VR Support to lead the user experience within YUPIX Arenas — spaces where innovation is experienced firsthand.

Your mission

To ensure every visitor enjoys a seamless, memorable, and brand-consistent experience, combining customer service and technical support with a proactive, energetic approach.

Key responsibilities

• Act as the main point of contact between clients and the YUPIX team

• Lead the on-site customer experience within the venue

• Provide technical support for the use of VR headsets and immersive devices

• Guide and assist visitors with calibration and proper use of the technology

• Escalate incidents to the IT team when required

• Keep the experience space visually appealing and aligned with YUPIX’s brand identity

Profile we’re looking for

• Experience or strong interest in technology, innovation, or immersive environments

• 3+ years of experience in technical support, user experience, or similar roles

• Basic knowledge of hardware, networks, and mobile devices

• Enthusiastic attitude, strong communication skills, and customer-first mindset

• High energy, curiosity, and a strong service orientation

• Native English

Main objective

To ensure every customer enjoys a seamless, engaging, and truly immersive experience aligned with the YUPIX universe.

✨ Excited about being part of the future of immersive experiences?
Apply and let’s talk.

Department

Customer Service

Locations

Miami

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