Client Success & Growth ManagerToronto, ON%LABEL_POSITION_TYPE_REMOTE_ANY%%LABEL_POSITION_TYPE_FULL_TIME%
Job Description
Client Success & Growth Manager
About the Role
We’re looking for a Client Success & Growth Manager to support our network of marketing consultants across North America.
This is a hands-on, growth-focused role where you’ll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships.
You’ll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients.
This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position.
What You’ll Do
- Support consultants in closing new business (discovery, proposals, and pricing conversations)
- Help shape how marketing services are positioned and communicated to clients
- Identify opportunities to grow client accounts through upselling and cross-selling
- Act as a sounding board for consultants on client challenges and opportunities
- Build strong relationships and become a trusted day-to-day partner
- Re-engage inactive consultants and drive stronger participation across the network
- Collaborate with internal teams to ensure alignment and smooth execution
- Gather insights and feedback to improve services, processes, and offerings
Who You Are
- A strong communicator who is confident in client-facing and sales conversations
- Commercially aware — you understand how businesses grow and how marketing supports that growth
- Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
- Ideally have experience in an agency or working with marketing clients
- Comfortable learning and growing using AI tools and agents
- Proactive, organized, and comfortable taking ownership
- Skilled at building trust and working with a range of personalities
- Curious and eager to learn, with a desire to grow into a more strategic role
What Success Looks Like
- Consultants are more confident and effective in sales conversations
- Increased conversion of new business opportunities
- Growth in client accounts across the network
- Stronger engagement and participation from consultants
Experience
- 1–4 years in digital marketing, agency, client success, or account management
- Agency experience or direct exposure to marketing services is a strong asset
- High-potential candidates with strong communication and commercial instincts will be considered
Why This Role Matters
You’ll play a key role in helping consultants grow their businesses — and in doing so, you’ll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries.
This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role.