Job Description
Role Overview
As a Product Support Associate, you are a front-line technical expert for customers using DroneDeploy’s drone flight, 360 capture, and mapping tools. You’ll own issues from intake to resolution—troubleshooting across mobile, web, and field workflows, and surfacing patterns that point to product or process improvements. Reporting to the Manager of Product Support, your work keeps customers productive on high-stakes projects and feeds real customer signals back into how we build and support the platform.
We champion diversity and encourage candidates of all backgrounds to apply—even if they don't meet every listed qualification. Share your distinctive strengths with us; we're keen to understand the unique perspectives you bring to the table.
Role Overview
As a Product Support Associate, you are a front-line technical expert for customers using DroneDeploy’s drone flight, 360 capture, and mapping tools. You’ll own issues from intake to resolution—troubleshooting across mobile, web, and field workflows, and surfacing patterns that point to product or process improvements. Reporting to the Manager of Product Support, your work keeps customers productive on high-stakes projects and feeds real customer signals back into how we build and support the platform.
We champion diversity and encourage candidates of all backgrounds to apply—even if they don't meet every listed qualification. Share your distinctive strengths with us; we're keen to understand the unique perspectives you bring to the table.