Patient Service Representative (PSR) - Pool

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff.

• Greets and checks in patients arriving for their appointments
• Collects patient responsibility as identified in the pre-registration process
• Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
• Performs visit closure, including checking out patients and scheduling future visits as needed
• Maintains work area and lobby in neat and orderly manner

Qualifications

• High school graduation or equivalent
• One year work experience, preferably in a medical office setting
• Ability to speak effectively to patients maintaining a pleasant, professional demeanor.
• Ability to handle sensitive and confidential information according to internal policies.
• Ability to problem solve in a high stress, face paced work environment
• Experience with Microsoft Office
• Knowledge of EPIC preferred