Intake Manager

As the Intake Manager, you will lead the day-to-day operations of our Intake team serving as a professional and supportive “first contact” for prospective families seeking to begin their ABA therapy journey. Reporting to the Director of Revenue Cycle, you will ensure our families receive prompt, courteous service while driving the team to meet and exceed key performance indicators (KPIs). To support a cohesive and productive Intake process, you will also act as the internal product owner for Mosaic’s proprietary intake software. In this capacity, you will bridge daily intake operations with technical execution by managing operational bugs, translating workflow bottlenecks into technical requirements, and partnering closely with an external development team to scope, test, and deploy system enhancements.

As the Intake Manager, you will lead the day-to-day operations of our Intake team serving as a professional and supportive “first contact” for prospective families seeking to begin their ABA therapy journey. Reporting to the Director of Revenue Cycle, you will ensure our families receive prompt, courteous service while driving the team to meet and exceed key performance indicators (KPIs). To support a cohesive and productive Intake process, you will also act as the internal product owner for Mosaic’s proprietary intake software. In this capacity, you will bridge daily intake operations with technical execution by managing operational bugs, translating workflow bottlenecks into technical requirements, and partnering closely with an external development team to scope, test, and deploy system enhancements.