Investigator Professional Standards & Conduct

JOB.TITLE Clerk Grade: 07/08 Salary range: $113,574 – $125,720 + super, commensurate with experience. Employment Type: Ongoing, Full-Time opportunity Location: Haymarket, with hybrid working arrangements including office attendance The People Culture division at the Department of Customer Service has an exciting opportunity for an Investigator to join our dynamic Professional Standards and Conduct team. Enjoy genuinely flexible working arrangements that support work-life balance. Collaborate in state-of-the-art offices designed for innovation and connection. Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health. Take advantage of excellent professional development and learning opportunities to help you thrive. About the role We are seeking a highly skilled and principled Investigator to support complex misconduct investigations and coordinate advisory services on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies. Your day to day will include: Support end-to-end misconduct and workplace investigations, ensuring matters are handled confidentially, fairly and in line with legislation, policies and the NSW Government Code of Ethics and Conduct. Assess, triage and investigate allegations relating to employee conduct, behaviour, and workplace issues, providing timely, evidence-based advice and recommendations. Conduct investigation interviews, gather and analyse evidence, and evaluate information to form clear, defensible findings. Prepare high-quality investigation reports, correspondence and briefs, clearly outlining findings, risks and recommended actions to support decision-making. Provide expert advice to managers and stakeholders on professional conduct matters, ensuring alignment with relevant legislation, policies and best practice. Monitor trends and emerging conduct risks, contributing insights to inform policy improvements, education and prevention strategies. Support the design and delivery of awareness initiatives, guidance and training to uplift capability in ethical behaviour and workplace standards. Support and maintain effective relationships with internal stakeholders, including HR, leaders and employee representatives, to achieve balanced and fair outcomes. Contribute to continuous improvement of processes, governance and case management practices to ensure efficient, consistent and compliant handling of conduct matters. About you: Demonstrated experience in workplace or misconduct investigations, including end-to-end case management. Strong understanding of employment-related legislation, procedural fairness, and workplace policies/frameworks. Proven ability to analyse complex information, identify key issues and provide practical, evidence-based recommendations. Experience in conducting interviews and preparing clear, structured investigation reports for decision-makers. Highly developed communication and stakeholder engagement skills, with the ability to influence and negotiate outcomes. Ability to manage sensitive and confidential matters with professionalism, sound judgement and discretion. Strong organisational skills with the ability to manage competing priorities in a high-volume environment. Relevant qualification and/or experience in investigations, employee relations, HR, or a related discipline is desirable. How to apply Please submit your updated CV and a cover letter addressing the below Targeted Question "Provide evidence of supporting a workplace investigation from end to end" In your response, outline how you supported the investigation to ensure procedural fairness and legislative compliance, provided clear advice to stakeholders, and supported ethical or organisational risk If you want to be part of this forward-thinking, values-driven team that champions integrity and fairness in the workplace, we would love to hear from you! Please note, interviews will be held in person in our Haymarket office from June 2026