Case Manager (The Monument)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

 

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. 

The Monument provides transitional  housing to single adults experiencing homelessness with the goal of permanent housing.  On-site services include case management, entitlement assistance, meals, recreation, and 24 hours/7 days a week front desk security and staffing.  

  

Position Summary: Serve  as part of an interdisciplinary team to deliver case management services using a strengths-based, client-centered approach to adults experiencing homelessness with the goal of securing permanent housing. 

 

Schedule: 

• Sunday-Thursday (9am-5pm) 

 

Salary Range: $45,000 - $50,000

 

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties 

• Provide case management services to a caseload of approximately 18 clients. 

• Perform intake, assessment, service planning, advocacy, referral and escort services 

• Provide case management; identify short and long-term client-centered goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and substance treatment services. 

• Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database 

• Assist clients in applying for, receiving and maintaining entitlements 

• Accompany clients on visits to doctors, entitlement offices or other community services when possible. 

• Serve as liaison between other service providers and community resources 

• Facilitate groups, collaborate with harm reduction specialists and housing specialists 

• Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach. 

• Monitor compliance with goals through regular weekly contacts. 

• Perform culturally sensitive intake, assessment, service planning, and advocacy. 

• Work closely with RA staff to enforce rules and regulations for residents. 

• Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement. 

• Other duties as required. 

 

Qualifications/Educational Requirements 

• Associate degree in social service required, bachelor’s degree Preferred 

• Experience working within the unsheltered population preferred 

• Experience working with individuals diagnosed with severe and persistent mental illness, substance use and/co-occurring disorders preferred 

• Prior case management in stabilization beds, safe haven, outreach, or supportive housing experience preferred 

• Bilingual (English and Spanish) preferred 

 

Skills, Knowledge and Abilities 

• Excellent verbal and written communication skills  

• Strong organizational skills 

• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties. 

• Excellent judgement  

 

Computer Skills: 

• Proficient in Microsoft Office 

• Ability to learn data base systems, such as CARES 

 

Physical Requirements and Work Environment 

• Indoors at residence  

• Frequent walking and standing 

• Occasional lifting, up to 30 lbs. 

• Office and field work; all weather 

 

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. 

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law. 

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.