Access to Care Advisor - UPMC Cleaboy

This position is part of the scheduling department under Access to Care, reporting to the Scheduling Team Lead. The theatre scheduler works closely with consultants, medical secretaries, pre-assessment, admissions, nursing teams, and the theatre manager to support the smooth running of inpatient and day-case activity. Principal Accountabilities/Responsibilities: Coordinate the registration, validation of insurance and scheduling of inpatient, day case and sideroom procedures across multiple specialties. Ensure all patients are booked in accordance with hospital booking policy, prioritising clinical urgency set out by the clinical team. Calculates any excess, co-pay or shortfall that may apply to a patient’s surgery. Contacts patients to discuss excess, co-pay or shortfall and self-pay prices, advising the patient of payment options and giving information relating to the booking. Maintain up-to-date knowledge of each specialty’s clinical requirements to schedule patients appropriately. Liaise with consultants, medical secretaries, and the pre-assessment team to ensure patients are booked. Monitor theatre lists daily to identify potential gaps or overbookings and escalate to the clinical team as required. Communicate with patients regarding procedure dates, ensuring they are well-informed and appropriately prepared. Demonstrates ability to identify patients correctly in line with hospital and accreditation procedures. Generate and maintain accurate records and scheduling reports, supporting data entry into theatre and patient administration systems. Flag and escalate risks or scheduling delays that may impact patient safety.