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Job Description
The UNM Division of Information Technologies seeks candidates for a Technical Analyst 2 position. The successful candidate will join a high caliber team of professionals in the Information Technologies department in the Operations Team. The Technical Analyst 2 position will lead projects to upgrade enterprise applications (on-premises and cloud-based) to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The Operational support consists of monitoring of incoming requests and escalated support for process workflow migration, and production issues. The ideal candidate will have a combination of strong communication, technical, and organizational skills; excellent problem-solving skills; along with solid customer support skills to support a diverse customer base. Job Duties: Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems Coordinate the execution of business cycle events Perform Day-to-Day Operational Activities Lead the workflow process migration for our ERP system Perform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices Provide escalated support to IT Applications incidents Work closely with the multiple offices across campuses to assist with Applications upgrades Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material Advocate for continual improvement of the division by offering recommendations on processes and existing systems Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community Provides a wide range of in-depth technical assistance to departmental users and/or support staff Provide after-hours support based on the On-call rotation