Product Evaluation Technician

Timely processing of returned material by verifying proper documentation, inspecting condition of returned material, performing receiving transactions in the ERP system and distributing material to appropriate departments for evaluation and/or repairs. Track status of returned material distributed to other department to insure timely processing. Recognize quality issues and initiate root cause investigations and containment activities to prevent recurrence of Quality issues. Communicate with customers to resolve any issues with their returned products (i.e. documentation, quantity discrepancies, quotes, target completion dates, etc.). Follow through on communications from suppliers regarding customer returns (i.e. credits, debits, repair quotes, request for more information, etc.) Maintain inventory accuracy of returned product locations and process scrap transactions Support activities to ensure quality expectations are achieved including root cause analysis. Perform analysis and evaluation on customer returned product (RMA) Process suppliers return authorizations for supplier related issues. Follow-up with various departments and suppliers on customer returns and evaluations. Enter and expedite sales orders for warranty repairs that are non-repairable. Package and ship repaired products to customers. Issue Credits for returns accordingly. Communicate information and status regarding returns with Customer Account Managers/Representatives. Monitor and process scrap product Maintain area SQDC board and 5S requirements