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Job Description
Resort Cleaning Assistant Manager
Department: Accommodation & Guest Services
Employment Type: Permanent - Full Time
Location: Skegness
Description
The Resort Cleaning Assistant Manager is responsible for leading and managing all cleaning operations across all the resort outside of the guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas.
KPIs
- Delivery of CAFF
- Guest NPS
- Improving ENPS
- Mobaro quality control checks and feedback conversations
- Responsibility of impact on P&L
- Responsibility for executing RPRPRT
General Duties & Key Accountabilities
- Manage day-to-day cleaning operations across the resort including refuse, grounds and venues
- Plan and allocate daily schedules, workloads, and priorities
- Ensure all venues are covered by the right people in the right place at the right time
- Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
- Coordinate deep cleans, changeovers, and special cleaning projects
- CAFF delivery across resorts
- Lead, manage, and motivate cleaning teams
- Manage rotas, attendance, performance, and team cover
- Support recruitment, induction, training, and ongoing development
- Monitor cleaning standards through regular inspections and audits using Morabo
- Respond promptly to guest feedback, complaints, and service recovery issues
- Work closely with other departments to support seamless resort operations
- Drive continuous improvement in cleanliness and presentation standards
- Ensure compliance with health and safety legislation, COSHH, and hygiene standards
- Maintain accurate records including risk assessments, cleaning schedules, and audits
- Ensure safe use, storage, and handling of cleaning chemicals and equipment
- Investigate and report accidents, incidents, and near misses
- Control stock levels, ordering, and supplier relationships
- Monitor budgets and control costs while maintaining quality standards
- Ensure equipment is well maintained and fit for purpose
- Support sustainable cleaning practices and waste management initiatives
- Promote environmentally responsible use of chemicals, water, and resources
Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in managing a cleaning or soft services team.
- Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar environment
- Strong people management and leadership skills
- Knowledge of health and safety, COSHH, and hygiene standards
- Excellent organisational and time management skills
- Ability to work under pressure in a fast-paced, guest-focused environment