Customer Sales Advisor

Job Title: Customer Sales Advisor Location: SPIRAX SARCO spol. s r.o. Pražská 1455, 102 00 Praha 10, Czech Republic, Hybrid Job Summary: The role of Customer Sales Advisor is to retain and selectively grow transactional customers. This will be achieved through providing responsive support for all inbound sales enquiries and proactively executing outbound sales campaigns. Key Responsibilities: Ethically achieve Sales Targets and Customer Retention, to deliver profitable growth through providing superior value to our customers by timely answering specific customer’s queries, understanding customer’s pains, exploring opportunities for upselling, and assessing customer’s satisfaction. Exhibit good Health, Safety and Quality behaviours. Always demonstrate Company Values. Ensure laws, policies procedures are complied with (Manage). Identify and develop opportunities for customer retention and upselling (Seek) In conjunction with the other direct sales channels, develop and deliver Call Plans to ensure all customers receive routine and regular contact and that customers in priority sectors are supported to achieve planned growth (Plan) Manage Inbound calls and queries from customers (Sell) Skills/Experience: • Previous experience of a technical or commercial field-based role within a customer facing environment which requires proactive portfolio management • Proven ability to achieve KPIs targets • Experience of working across an organization, collaborating with a range of colleagues to meet the customers’ needs. • Experience of selling and fulfilling digital connected services and/or solutions that improve sustainability performance is preferred. • Relevant qualification in Engineering, Science, Technology, Business Management or strong evidence of relevant experience within a similar industry • Relevant post-qualification experience in an industry setting, ideally within a B2B industrial sector. • Cross functional collaboration • Pipeline management • IT-Literate –MS365, CRM, PowerBi Desirable: • Steam and product knowledge • knowledge about digital service offerings and sustainability • Experience in solution selling methods • Process and Application knowledge Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include: Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. Local Benefits: 25 vacation days Multisport card Company Overview The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food Beverage, Pharmaceutical Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.