Lead Network Engineer

Please note that this posting closes at 3:00 pm on the date listed above.


 

If you have questions regarding this position please contact Mark Carpenter at (385)646-4260 or email [email protected]

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skills, training, education, responsibilities, abilities; the machines, tools and equipment used; background; and any licenses or certifications required. Physical, punctual, reliable, and predictable regular attendance is an essential job function to perform the essential duties and responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Job Summary:

The Lead Network Engineer is the technical resource for the network engineers (N) and technology support specialists (TSS) employed by Granite School District. The position is responsible for helping NEs and TSS resolve issues in a timely manner and assures that resolution information is documented for future use. The position assists the Technology Manager - Networking with planning future network systems and assigning work orders for NEs and TSS. The position serves as as a technical resource for NEs and TSS as they install, configure, and maintain the Granite School District Local Area Network or a segment of the network system. These duties are in addition to the position's essential job functions as a network engineer. The Network Engineer maintains network hardware, software, and monitors network devices to ensure network availability. The engineer performs necessary maintenance to support network availability and efficiency. The engineer, as needed, provisions, deploys applications, and updates software on devices using the desktop management platform in use by the district.

Essential Functions:

- Consults and, when appropriate, helps resolve network support issues escalated by network engineers or technology support specialists.
- Assists in planning and support efforts for network infrastructure in a large-scale environment.
- Assists in evaluating and recommending new and emerging services and technologies in the areas of networking and network security.
- Analyzes, isolates, and troubleshoots complex hardware, software and network issues including applications errors, hardware/software errors, communication errors, network address conflicts, etc.
- Performs on-site support tasks to install, upgrade, replace, repair, re-configure and/or troubleshoot device or software configuration issues, network switches, access points and computer wiring connections, etc. 
- Installs, troubleshoots, upkeeps, maintains, and repairs access point devices and connectivity of switches to the backbone network infrastructure.
- Designs, installs, maintains, configures, implements, and administers local area network (LAN).
- Maintains LAN infrastructure documentation and architecture design including wireless documentation and site map.
- Determines needs of LAN environments (e.g. bandwidth, locations, number of devices, etc.) and makes recommendations to improve network performance.
- Configures network switches and workstations for network access; assigns internet protocol (IP) addresses and monitors network security.
- Deploys and maintains District server operating systems and their services and monitors and reviews system uptime to ensure functionality of systems.
- Operates and maintains a variety of desktop and network operating systems including Microsoft Windows, Linux, Chrome OS, Mac OS, iOS, etc.
- Operates and maintains a variety of network management software including Identify Service Engine (ISE), Cisco Prime, Hyper-V, Forefront Identity Manager, Network Analyzers, etc.
- Manages Microsoft Windows server updates, upgrades, and replacement including configuration and data migration processes.
- Manages system migrations including email, software licensing, single sign on integration, data collection, and upload.
- Prepares and operates mobile device management including OS, software, and connectivity of all District devices.
- Works with departments attaching internet of things (IoT) devices to the network.
- Maintains user network share data, printer permissions, and maintenance.
- Maintains District directory services (e.g., Microsoft Active Directory, Google G Suite, etc.), user provisioning, maintenance functions, and problem resolution; creates system/user provisioning scripts; creates users and groups and establishes file access levels using automated account creation processes (e.g. FIM).
- Manages servers used for software installation and computer re-imaging; creates, updates, maintains or removes software installation template contents for provisioning and imaging computer systems; creates, tests, and implements new computer images for refreshing and/or re-imaging computers.
- Configures and maintains Skype for Business services, including servers and other hardware.
- Provides technical support to end users and mid-level support users; provides training and understanding on how to use the technology; provides user support and troubleshooting for phone system (e.g. Telephony, Skype for Business, etc.).
- Assigns, programs, and installs phones for new and existing District personnel; maintains and tracks accurate phone numbers assigned to individuals; updates phone switches and phone systems documentation; moves phones to new locations as requested.
- Maintains database of all District phones including assigned users, phone numbers, phone types, phone locations, etc.
- Monitors District-wide phone network for issues in connectivity and performance; ensures District staff have access to phone network, voicemail, email, instant messaging, and video conferencing functions.
- Keeps current on technology industry trends and best practices.

Non-essential Functions:

- Other duties as assigned.

Required Knowledge and Skills:

- Skilled in installing and managing Cisco access points and managing HPE/Aruba switches.
- Experience with IPV4 networks and DNS/DHCP services.
- Skilled in diagnosing network issues with a protocol analyzer.
- Skilled in troubleshooting Windows 10 Desktop OS and desktop applications.
- Experience using Microsoft Active Directory and GPOs.
- Experience using Microsoft File System access rights.
- Experience managing Windows and Mac devices with Ivanti Unified Endpoint Manager.

Required Education and Qualifications:

- Requires one of the following:

- Bachelor's degree from a regionally-accredited university in Information Technology or related field; or

- six (6) years of equivalent, work-related experience.

- Requires one of the following:

• CompTIA Network +; or
• Cisco CCNA; or
• Microsoft 365 Certified: Enterprise Administrator Expert (MCE); or
• Willingness to obtain one of the above certifications within three (3) years of hire.

- Requires a valid driver's license.

Required Prior Experience:

- Six (6) years of equivalent, work-related experience or combination of education and work-related experience preferred.

Note: The District reserves the right to make specific requirements for this position, however, when prior work experience has been evaluated to be particularly pertinent, some exchanges between training and experience might be authorized.

Assigned Decision Making:

- Not applicable.

Non-supervisory Interaction:

- Interacts and collaborates with employees, board members, patrons, vendors, administrators, and secretaries in schools.
- Works with various department secretaries, coordinators, managers, and directors.
- Utilizes strong interpersonal skills to work collaboratively with a diverse group of people.

Supervisory Responsibility:

- Not applicable.

Budget Responsibility:

- Not applicable.

Working Environment:

- Work takes place in a typical office or school environment.
- Tasks may involve extended periods of time at a keyboard or workstation.
- Duties may involve travel between multiple work sites.

Physical Demands:
This list of essential and marginal functions and of physical requirements is not exhaustive and may be supplemented in accordance with the requirements of the job.

- While performing the duties of this job, the employee is regularly required to speak and/or hear.
- The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, and crouch.
- The employee is occasionally required to use hands to handle or feel objects and must occasionally climb or balance.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.