Job Description
Warranty Administrator / Warranty Clerk
Detail-Oriented Role | Stable Career | Critical Support for Dealership Operations
Krause Auto Group
Join a Team Where Accuracy, Organization, and Teamwork Matter
Krause Auto Group is seeking a dependable, detail-oriented, and organized Warranty Administrator / Warranty Clerk to join our growing dealership team. This position plays a vital role in ensuring warranty claims are processed accurately, manufacturer requirements are met, and dealership operations run smoothly and efficiently.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
What You’ll Do
As a Warranty Administrator / Warranty Clerk, you’ll help ensure warranty claims, repair documentation, and manufacturer submissions are completed accurately, efficiently, and in compliance with dealership and OEM standards.
Warranty Processing Responsibilities
- Book warranty repair orders and submit manufacturer warranty claims
- Review repair orders for accuracy, completeness, and proper documentation
- Verify labor operation codes, failure codes, and administrative claim information
- Process warranty paperwork according to manufacturer policies and procedures
- Review rejected claims and prepare them for immediate resubmission
- Maintain records of submitted, rejected, pending, and paid warranty claims
- Reconcile warranty receivables and work with accounting to obtain payments
Communication & Coordination Responsibilities
- Work closely with technicians, service advisors, managers, and accounting teams
- Communicate with Service Advisors to clarify repair and warranty claim details
- Coordinate with manufacturers and vendors regarding parts replacements and warranty processing
- Build and maintain positive relationships with manufacturer warranty representatives and aftermarket warranty providers
- Provide weekly reports to management regarding claim status and outstanding receivables
Administrative & Compliance Responsibilities
- Stay current on factory recalls, warranty updates, announcements, and procedures
- Arrange for parts returns and maintain records of returned, inspected, or scrapped parts
- Ensure deductibles and customer responsibilities are properly documented and collected
- Maintain organized customer and warranty records
- Support dealership compliance and ensure all warranty activity follows manufacturer guidelines
- Report any concerns that may impact dealership integrity, safety, or compliance
What You Bring
- Strong attention to detail and accuracy
- Ability to multitask and meet deadlines in a fast-paced environment
- Excellent organizational and communication skills
- Professional and dependable work ethic
- Team-oriented attitude with a willingness to learn and grow
- Ability to maintain confidentiality and handle sensitive information responsibly
Requirements:
- Previous warranty administration experience preferred
- General accounting knowledge preferred
- Proficiency with Microsoft Office
- Automotive dealership experience preferred
- Valid driver’s license with clean driving record
Why Krause Auto Group?
- Over 30 years of automotive success
- Family-owned and operated organization
- Promote-from-within culture with real career advancement opportunities
- Leadership team focused on employee development and long-term success
- Opportunity to grow within a respected multi-brand automotive group
Perfect For Candidates With Backgrounds In:
- Automotive warranty administration
- Dealership office operations
- Automotive service administration
- Billing and receivables support
- Automotive accounting support
- Compliance and documentation management
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.
$60-90k